Terms · Gunnie.ai

Who we are and what these terms cover

These terms are an agreement between Gunnie, a sole proprietorship registered with the Netherlands Chamber of Commerce under number 74961438 (“we”), and the organisation that starts or uses Gunnie.ai (“you”).

The person who starts an organisation agrees for it, and confirms they are allowed to.
Gunnie.ai is for businesses only, not for consumers.
Gunnie’s general terms and conditions on gunnie.nl do not apply to Gunnie.ai.
Where an order confirmation or a signed contract differs from these terms, the order confirmation or contract wins.

The service

Gunnie.ai connects your own AI assistant to your systems (issue tracker, Bitbucket, GitHub or GitLab, your shop, your servers) within the roles and approvals you set. It runs routines on your tickets, and Bob builds ready tickets on a branch, with tests, in an isolated sandbox.

What each plan includes is on the pricing page and in your order confirmation.
We improve and change features over time. We do not take away something your plan includes during a paid month without telling you first.
We work to keep Gunnie.ai available, but promise no uptime unless a signed contract says so.

Your organisation and its members

You are responsible for who you let in and for what they do in Gunnie.ai.

Your admins invite members and set their roles. A new organisation has room for 5 active members; ask us for more.
Only connect systems and data you are allowed to connect, and keep the details you give us correct.
Tell us at support@gunnie.ai straight away if you think someone is misusing your organisation or a login.

Start credit and free tickets

Starting an organisation costs nothing, and nothing turns into a paid plan on its own.

A new organisation gets a one-time start credit and its first 3 tickets built by Bob for free.
Our team checks Bob’s first tickets before you get them. That means Gunnie staff see those tickets, the code changes and Bob’s reports.
When the start credit or the free tickets are used up, the work they cover stops until you choose a plan.
Start credit has no cash value, cannot be transferred, and lapses 90 days after your organisation starts.

Plans, prices and payment

You pay only after you choose a plan and we confirm it by email. That order confirmation names the plan, its price, the start date and any founding discount.

Prices are in euros a month, excluding VAT, as on the pricing page on the day of your order confirmation.
Team and Delivery count tickets, not AI use. On Delivery you pay for tickets Bob built that were merged, above the ones your plan includes. Bob’s attempts that were not merged cost you nothing.
Prepaid credit covers open-ended use, such as questions in Slack and runs outside your plan. Credit is in euros: a top-up adds the amount on your invoice, excluding VAT, and each run uses credit for the AI it uses. Bought credit is added once its invoice is paid. On Usage, all AI use comes out of credit. Runs stop when the balance is empty. Unused credit is not refunded.
We invoice the plan monthly in advance, on the day of the month your plan started (or the last day of a shorter month), and extra tickets afterwards. Each invoice is due within 14 days.
We collect every invoice automatically, by SEPA direct debit or card, from the payment method you authorise before Bob builds your first ticket. You authorise it with a small first payment, which we refund. We collect each invoice on or after the day we issue it. The invoice is your advance notice of that collection, and you agree to this shorter notice instead of the usual 14 days.
If a collection fails, we email your admins a link to pay straight away and remind them. If the invoice is still unpaid 14 days after that first email, we may pause your organisation until it is paid. Statutory commercial interest under Dutch law applies to late payment.
We announce price changes at least 30 days ahead by email. You may end your plan before the new price applies.

Ending, pausing and your data afterwards

Plans run per month, from the day of the month they started (or the last day of a shorter month), and either of us can end one by email before the end of a plan month.

We may pause or end your organisation when invoices stay unpaid, or when it is used against the acceptable use section. Where we can, we warn you first.
Within 30 days after the end, we remove your organisation and everything Gunnie.ai holds for it. We keep only what the law makes us keep, such as invoices.
Your code, tickets and documents stay in your own systems. Gunnie.ai only reaches them through the connections you set up, and those stop when your organisation ends.

Your code and data

Your code, tickets and data stay yours, and so does the code Bob writes for you.

We use your data only to run Gunnie.ai for you. For personal data we act as your processor under our data processing agreement, which is part of these terms. Ask support@gunnie.ai for a copy.
The companies that help us run Gunnie.ai are listed in our privacy statement.
We do not train AI models on your data, and nothing you send through Gunnie.ai is used to train one.
Give Bob only anonymised database dumps. Never connect Gunnie.ai to a production database.

Bob’s work and your review

AI can be wrong, so you decide what goes live.

Every push and pull request waits for your approval. Bob never merges.
Review and test Bob’s code, and any AI answer, before you merge, deploy or act on it. You are responsible for what you merge and deploy.
Our check of your first tickets helps you start well. It is not a guarantee that the code is free of faults.

Acceptable use

Use Gunnie.ai for your own work, or for your clients’ work if you are an agency. Do not:

break the law, or infringe anyone’s rights, with it;
try to reach another organisation’s data, or test, attack or overload Gunnie.ai without our written permission;
resell or share access outside your organisation, unless we agreed it in writing.

Our methods stay ours

The instructions, routines and ways of working behind Gunnie.ai and Bob are our intellectual property, and these terms give you no rights to them.

Do not try to get them out of the service: not by asking for them, not by reverse engineering, and not by collecting output to rebuild them.
What you can see and use in Gunnie.ai you may use for your own organisation’s work.

Liability

Our total liability is capped at what you paid us in the 12 months before the event that caused the damage.

We are not liable for indirect damage, such as lost profit, lost revenue or downtime of your shop.
We are not liable for code or changes you approved, merged or deployed, or for actions in your systems that you approved.
These limits do not apply to damage caused by our intent or deliberate recklessness.

Changes, law and disputes

We announce changes to these terms by email at least 30 days before they apply. If you do not agree, you may end your plan before then.

We both keep each other’s confidential information confidential.
We send notices by email, to your organisation’s admins and to support@gunnie.ai.
We may transfer this agreement to a company that continues Gunnie.ai, such as a future Gunnie B.V., and tell you by email. Dutch law applies. Disputes go to the competent court in Oost-Brabant.

Gunnie.ai terms.